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Privacy Policy


  1. Privacy: ("Puzzle") is committed to:

    • Ensuring the privacy of your information; and

    • Holding all personal information collected by us by the requirements of applicable privacy legislation.

  2. Application of this Privacy Policy:

    • Personal information submitted on this website ("Site") (e.g. where you make a purchase); and

    • Any information is automatically retrieved during visits to this Site. By visiting the Site, you consent to us collecting such information and using it, by this Privacy Policy.

  3. ​Changes to Privacy Policy: Puzzle may modify, alter, or otherwise change this Privacy Policy from time to time, with or without notice to you. All such changes will be effective immediately upon the updating of the page on this Site at which the Privacy Policy is contained. You agree to check the Privacy Policy and be bound by the Privacy Policy that is in effect at the time at which you access this Site.

  4. Contact: If you have any further questions relating to this Privacy Policy, please contact us at


  • Visitors: You may browse and access information contained on this Site without providing personally identifiable information.

  • Collection of personal information: Puzzle collects personal information (for example an individual's name, address, and information about the items you have purchased) through this Site when you make a purchase. Such information is collected to administer your account, process your purchases, deliver the items purchased to you, for our internal records, and contact you about your purchase or send you information about goods and services that we think you may be interested in (including by electronic message). Any information given to us must be accurate, up-to-date, complete, and not misleading, as we rely on the information you provide.

  • Use and disclosure of personal information: We will hold all personal information collected through this Site by the requirements set out in these privacy legislations. In particular:

    • ​Personal information will be used only for the purposes for which it is collected, and will be retained only for as long as is necessary to fulfill the purposes for which the information was collected (including any time that we are required by law to retain such information).

    • Other than as set out above, we will not release personal information to any third party except where required or permitted by law, where the individual has authorized us to do so, or where disclosure is connected to the purpose for which the information was collected.

    • Under no circumstances will we sell or rent out your personal information to third parties.

    • We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing your data for that purpose.

  • ​We transfer personal information to countries outside of the HK region for the sharing of the information mentioned. We ensure that the information shared is within the requirements of this Privacy Notice and other applicable Privacy regulations

  • We keep your personal information to enable your continued use of Puzzle Services, for as long as it is required to fulfill the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevancy of products and content we recommend.


  • Access: You can ask to see the personal information that we hold about you at any time by writing to us at the address set out in clause 1.4 above.

  • Editing and deleting: You may also ask us to correct, alter or delete any personal information that we hold about you by writing to us at the address set out in clause 1.4 above.

  • Opting out of electronic communications: If you do not want to receive marketing communications from Puzzle by electronic message, you can use our email preference center.

We automatically collect statistics about people visiting this site to improve our site and monitor traffic. Such collection does not identify individual users and does not result in personal information being collected or stored about you.


When you enter this Site your computer will automatically be issued with a cookie. These are text files that identify your computer to our server. This allows us to improve the speed and reliability of this Site which provides you with a better service. Cookies themselves do not identify individual users and are not used to collect or store personal information about you. You may disable cookies by modifying your internet browser settings. However, if cookies are disabled, this Site may not function as intended and we accept no liability to you for this.


Puzzle has used all reasonable efforts to prevent unauthorized access to personal information, maintain data accuracy, and ensure the appropriate use of any personal information. However, you acknowledge that the internet is inherently insecure, and Puzzle cannot prevent and is not responsible for, interception or "hacking" of information transmitted through this Site by unauthorized third parties.


This Site may contain links to external websites. Puzzle is not responsible for the privacy policies of any such external sites. This Privacy Policy applies solely to information collected by us.


This Site doesn't sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may purchase from this Site under the supervision of an adult.



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